The upgrade process

Finally, it was time to upgrade to a new LTS version of Ubuntu - 12.04 aka Precise Pangolin. I scheduled the weekend for this task and despite the nickname of Mauritius (Cyber Island) it took roughly 6 hours to download nearly 2.400 packages. No problem in general, as I have spare machines to work on, and it was weekend anyway. All went very smooth and only a few packages required manual attention due to local modifications in the configuration. With the new kernel 3.2.0-24 it was necessary to reboot the system and compared to the last upgrade, I got my graphical login as expected.

Compilation of VMware Player 4.x fails

A quick test on the installed applications, Firefox, Thunderbird, Chromium, Skype, CrossOver, etc. reveils that everything is fine in general. Firing up VMware Player displays the known kernel mod dialog that requires to compile the modules for the newly booted kernel. Usually, this isn't a big issue but this time I was confronted with the situation that vmnet didn't compile as expected ("Failed to compile module vmnet"). Luckily, this issue is already well-known, even though with "Failed to compile module vmmon" as general reason but nevertheless it was very easy and quick to find the solution to this problem. In VMware Communities there are several forum threads related to this topic and VMware provides the necessary patch file for Workstation 8.0.2 and Player 4.0.2. In case that you are still on Workstation 7.x or Player 3.x there is another patch file available.

After download extract the file like so:

tar -xzvf vmware802fixlinux320.tar.gz 

and run the patch script as super-user:

sudo ./patch-modules_3.2.0.sh

This will alter the existing installation and source files of VMware Player on your machine.

As last step, which isn't described in many other resources, you have to restart the vmware service, or for the heart-fainted, just reboot your system:

sudo service vmware restart

This will load the newly created kernel modules into your userspace, and after that VMware Player will start as usual.

Summary

Upgrading any derivate of Ubuntu, in my case Xubuntu, is quick and easy done but it might hold some surprises from time to time. Nonetheless, it is absolutely worthy to go for it. Currently, this patch for VMware is the only obstacle I had to face so far and my system feels and looks better than before. Happy upgrade!

Resources

I used the following links based on Google search results:

http://communities.vmware.com/message/1902218#1902218
http://weltall.heliohost.org/wordpress/2012/01/26/vmware-workstation-8-0-2-player-4-0-2-fix-for-linux-kernel-3-2-and-3-3/

Update on VMware Player 4.0.3

Please continue to read on my follow-up article in case that you upgraded either VMware Workstation 8.0.3 or VMware Player 4.0.3.

Same procedure as every year...

Hundreds of thousands of people have their annual new year's resolution to begin the new year. And so am I. My resolution for 2012: Writing more blog articles (again).

Actually, it's quite difficult to find to proper time and space to write up an article for any kind of blog, newspaper or magazine. Especially, when you are very busy with daily work and fulfilling customers demands with very tight schedules.

But seriously, I'll try to keep it up with at least one or two articles per month during 2012. There are quite some good topics to write about in the queue.

Cheers, JoKi

Carpe Diem

It's been since a while that I could write an article for this blog but alas, I was (and still am) very busy with customer's work. Which is actually good. So, what is this article going to tell you? Well, in general, just what I already tweeted, that life is constant process of learning - especially as software craftsman.

Due to an upcoming new customer project in ASP.NET I had to seize the opportunity to get my head deeper into latest available technologies, like Windows Azure and SQL Azure. I know... cloud computing and so on is not a recent development and already available since quite a while but I never any means to get myself into this since roughly two weeks ago.

Microsoft Virtual Academy

I can't remember exactly what guided me towards the Microsoft Virtual Academy (MVA), oh wait... Yes, it was a posting on Facebook from an old CLIP community friend. He posted a shortened URL with #MVA tag that caught my attention. Thanks for that Thomas Kuberek. After the usual sign in or registration via Live ID I was a little bit surprised that Mauritius is not an available country option... Quick mail exchange with the MVA Decan, and yeah, apologies for the missing entry. So, currently I'm learning about Microsoft products and services, and collecting points under "Not Listed Country" until Mauritius is going to be added. Hopefully soon, as MVA honors your effort with different knowledge ranks that are compared to other students with public profiles. I think it's a nice move to add some game and competition factor into the learning game.

The tracks and their different modules are mainly references to publicly available material online, namely on either MSDN, TechNet, Channel9, or other Microsoft based sites. The course material therefore also varies in different media and formats, ranging from simple online articles over downloadable documents (.docx or .pdf) to Silverlight / Windows Media streams with download options.

Self-assessment and students ranking

Each module in a track can be finished by taking part in a self-assessment. Up to now, the assessment I did (and passed) were limited to 10 minutes available time, and consisted of six to seven questions on the module training material. Nothing too serious but it gives you a glimpse idea how Microsoft certification exams are structured.

Conclusion

Nothing really new but nicely gathered, assembled and presented to the MVA students. At the moment, I wouldn't dare to compare the richness and quality of those courses with professional training offers, like Pluralsight .NET Training, LearnDevNow, VTC, etc. at all, but I think that MVA has potential.

Give it a try, and let me know about your opinions.

Being an internet service provider is not easy after all for a lot of companies. Luckily, there are quite some good international operators in this world. For example Orange Mauritius aka Mauritius Telecom aka Wanadoo(?) aka MyT here in Mauritius.

The local circumstances give them a quasi-monopol position on fixed lines for telephony and therefore cable-based DSL internet connectivity. So far, not bad but as usual... the details. Just for the records, I am only using the services of Orange for mobile but friends and customers are bound, eh stuck, with other services of Orange Mauritius. And usually, being the IT guy, they get in touch with me to complain about problems or to ask questions on either their ADSL / MyT connection, mail services or whatever. Most of those issues are user-related and easily to solve by tweaking the configuration of their computer a little bit but sometimes it's getting weird.

Using Orange ADSL... somewhere else

Now, let's imagine we are an Orange ADSL customer for ages and we are using their mail services with our very own mail address like " This e-mail address is being protected from spambots. You need JavaScript enabled to view it ". We configured our mail client like Thunderbird, Outlook Express, Outlook or Windows Mail as publicly described, and we are able to receive and send emails like a champion. No problems at all, the world is green. Did I mention that we have a laptop? Ok, let's take our movable piece of information technology and visit a friend here on the island. Not surprising, he is also customer of Orange, so we can read and answer emails. But Orange is not the online internet service provider and one day, we happen to hang out with someone that uses Emtel via WiMAX or UMTS..

And the fun starts... We can still receive and read emails from our Orange mail account and the IT world is still bright but try to send mails to someone outside the domain "@intnet.mu" or "@orange.mu". Your mail client will deny sending mail with SMTP message 5.1.0 "blah not allowed". First guess, there is problem with the mail client, maybe magically the configuration changed over-night. But no it is still working at home... So, there is for sure a problem with the guy's internet connection. At least, it is his fault not to have Orange internet services, so it can not work properly...

The Orange Mail FAQ

After some more frustation we finally checkout the Orange Mail FAQ to see whether this (obviously?) common problem has been described already. Sorry, but those FAQ entries are even more confusing as it is not really clear how to handle this scenario. Best of all is that most of the entries are still refering to use servers of the domain "intnet.mu". I mean Orange will disable those systems in favour of the domain "orange.mu" in the near future and does not amend their FAQs. Come on, guys!

Ok, settings for POP3 are there. Hm, what about the secure version POP3S? No signs at all... Even changing your mail client to use password encryption with STARTTLS is not allowed at all. Use "bow.intnet.mu" for incoming mail... Ahhh, pretty obvious host name. I mean, at least something like pop.intnet.mu or pop3.intnet.mu would have been more accurate. Funny of all, the hostname "pop.orange.mu" is accessible to receive your mail account. Alright, checking SMTP options for authentication or other like POP-before-SMTP or whatever well-known and established mechanism to send emails are described. I guess that spotting a whale or shark in Mauritian waters would be easier. Trial and error on SMTP settings reveal that neither STARTTLS or any other connection / password encryption is available. Using SSL/TLS on SMTP only reveals that there is no service answering your request.

Calling customer service

So, we have to bite into the bitter apple and get in touch with Orange customer service and complain/explain them our case and ask for advice. After some hiccups, we finally manage to get hold of someone competent in mail services and we receive the golden spoon of mail configuration made by Orange Mauritius:

SMTP hostname: smtpauth.intnet.mu

And the world of IT is surprisingly green again.

Customer satisfaction?

Dear Orange Mauritius, what's the problem with this information? Are you scared of mail spammer? Why isn't there any case in your FAQs?

Ok, talking about your FAQs - simply said: they are badly outdated!

Configure your mail client to use server name based in the domain intnet.mu but specify your account username with orange.mu as domain part. Although, that there are servers available on the domain orange.mu after all. So, why don't you provide current information like this:

POP3 server name: pop.orange.mu
SMTP server name: smtp.orange.mu
SMTP authenticated: smtpauth.orange.mu

It's not difficult, is it? In my humble opinion not really and you would provide clean, consistent and up-to-date information for your customers. This would produce less frustation and so less traffic on your customer service lines. Which after all, would improve the total user experience and satisfaction level on both sides.

Without knowing these facts. Now, imagine you would take your laptop abroad and have to use other internet service providers to be able to be online... Calling your customer service would be unnecessary expensive!