|Android 02 September 2014 -|
Handing over your Droid to one of your children might be an option to entertain them but be aware that one of the highest revenue is generated by advertisement, app and in-app purchases. Sometimes, this might be kind of surprising for you to discover that your credit card has been charged. You should keep an eye on the payment settings on your device, too.
Lately, we were joking about this on some social media network, and we heard about some expensive adventures from our friends...
If you don't... Well, eventually you might find some "unknown" transactions on your credit card statement. I already had this pleasure thanks to my little engineers (read: cutie monsters). Yesterday night I went to check the balance and transactions of last month and was kind of surprised to see this:
Yup, clearly a transaction I'm 100% sure that it wasn't done by myself.
Finding the source of this issue was quite easy. I started with a search on Google using the keyword presented on the account statement: 7Druids. Skimming the results brought me directly into the Play Store, and I was presented with quite a number of apps for children and some for grown-ups, too.
Following the breadcrumbs I found out which app might have been the root cause. Turns out someone likes to paint on Android...
But at least in our house-hold one question remained open: One which device did it happen?
Even though the app has been installed already, you can still again on the Installed button and you will be presented with a drop-down selection of compatible devices. But most interestingly, you will also get the information on which smartphone or tablet the app has been installed already.
Aha, there we go... Not my one! I guess, I have to have a word with my BWE. Anyway, let's see how we can avoid this kind of unattended in-app purchase.
Actually, it's very simple to improve the situation on your device. In case that you have multiple devices running on the same Google account, you have to go through the steps on every smartphone or tablet in order to maximise protection.
By default it's configured as Never.
BTW, this is official procedure from the Help section of the Google Play Store: Use password protection for purchases
Yes, there are additional options you might take into consideration, like not providing any credit card at all in Google Wallet. In my case, I'm actually using a dedicated credit card which I more or less use for online expenses exclusively. Furthermore, the credit limit on that particular card is very low. In case of the inevitable event the damage won't be too high after all.
Did you already have this kind of experience?
Leave a comment...
Google sent out a mandatory email service announcement regarding improved services:
Request of refunds for unauthorised in-app purchases
As written by Google the link to request for refunds will navigate you to an overview in the Play Store. Unsurprisingly, the above analysed scenario is listed on top of my potential refunds.
Next, you have to provide your name and contact details in case that Google has to issue a cheque if a refund to the original payment option is not possible anymore.
Of course, I requested a refund for this purchase... Let's see what's going to happen. I'm going to update this article accordingly.